Terms and Conditions

Measuring and Installation

Sliding Wardrobes Ltd. cannot be held responsible for the ill fitting of our products as a result of customers' mistakes when measuring. If any incorrect sizes were given when placing the order we must be informed in writing within 5 working days after the order has been placed.

Delivery

We aim to dispatch all goods within ten working days (2 weeks) of sending your order confirmation email but during busy times it may take up to fifteen working days.

Generally within week 2 our home delivery company will contact you to arrange a delivery day, normally during the following week.

Broadly speaking, orders for standard product are delivered in 2 -3 weeks, and made to measure an extra week, subject to your availability for delivery.

Sliding Wardrobes Ltd. cannot be held responsible for delays on deliveries incurred by external delivery companies.

Delivery entitlement is to anywhere within mainland United Kingdom.

Any potential problems in reference to the delivery (e.g. Low bridges, restricted access) should be made known prior to order. Couriers will deliver to ground floor only.

Cancellation & Returns

You may cancel orders of standard products at any time after you have placed it and within seven working days after the day the goods were received. Goods should be in a good unused condition with all the original packaging undamaged and intact, this includes labels, polystyrene and packaging film. 

The method and cost of the return will be your responsibility, and we strongly advise that you protect the product well enough to arrive back with us in a resaleable condition.

However, 'Made to Measure' orders can only be cancelled within 5 working days of your order confirmation email, as the product will have been manufactured to suit your specific sizes, and thus cannot be returned.

How to cancel your order…

 

Contact us by e-mail on info@fittedwardrobeworld.com or by calling +44 (0) 208 123 8686 to obtain a ‘Returns Number’ (RN) within seven days of receiving your goods.

You will then need to make arrangements for the good to be returned to us with a suitable courier, at your cost.

After we receive the goods and are happy with condition of return, we will reimburse the order value or exchange as required. Unfortunately we cannot refund original delivery charges, and in the event of exchange we will require further payment to cover cost of re-delivery.

 

Damaged or incorrect goods - No quibbles 24 hour replacement policy

All goods should be unwrapped and checked thoroughly before signing the delivery note. If there is any damage to the product of packaging, this MUST be made clear on the delivery note. If in some cases this is not possible any damages should be reported within 24 hours of receiving the goods, and photographic evidence will be required via email. If an item is reported damaged which exceeds this time Sliding Wardrobes Ltd cannot be held responsible for the cost of any replacement items.

In the event the goods received were damaged in transit or incorrect we will reimburse reasonable delivery costs in the case of a return and we will cover the costs of re-delivery if an exchange is requested. In the case of goods being damaged or incorrect you must inform us as within 24 hours from receipt of the package, provide and then follow the returns procedure above.

We cannot be held responsible for damage done during installation, and therefore any product damage reported outside of 24 hours will not be replaced FOC, but arrangements can be made to replace product at a reduced rate.

Colours and Finishes

If you are in any doubt over a colour or a finish, please do not place an order. For the made to measure ranges, please contact us, and we can arrange a colour sample. For standard doors, please call us, and we can advise if there is somewhere local that you can view the product.

Guarantee

All wheels, guides and running gear cycle tested to 100,000 opening and closing actions and are guaranteed for replacement from ten years of purchases date.